In December 2013 Telenor Global Services (TGS) and Telenor Common Operation (TnCO) joined forces with the aim of improving customer experience by providing managed services to TGS’ customers.
This joint venture will result in the migration of managed services within the Telenor Group. TGS managed services is transferred from Telenor Norway to Telenor Common Operation, establishing a TGS service desk for all services.
First class customer service
TGS acknowledges that the effective, efficient and expeditious management of product and service issues is a major contributor to customer on-going satisfaction. The primary focus of TGS is to provide first class customer service. Therefore, the main objective of this project is to improve the service level on managed services. This includes 24/7 handling of incidents, 24/7 handling of deliveries and an improved Service Level for our services. Based on this, TGS will support the long term business strategy by offering a more flexible and customer friendly solution for the products and services.
“TGS is pleased to have Telenor Common Operation as our long term supplier of managed services. They are professional, dedicated and we feel confident that this new partnership will become a success”, says Per Lorentsen, VP Operations.
Telenor Common Operation
Telenor Common Operation is a new shared service center that provides managed services for companies within Telenor Europe. They have access to high quality competence and have proven their excellence by providing managed services to several of Telenor’s mobile operations. The cooperation between TGS and Telenor Common Operation is a good example of how we achieve a win-win situation by utilizing competence and knowledge across the Business Units in the Telenor Group to achieve an efficient operation.
From left: Stig Stenberg (Project Manager, TGS), Csaba Kuti (Project Manager, TnCO), Per Lorentsen (VP Operations, TGS), Rolf Marthinusen (Head of Operations, Telenor Norway)
“21st of May was a big moment for the project, as Telenor Common Operation took over the most important processes from Telenor Norway. To achieve this milestone, project members from Telenor Common Operation, Telenor Global Services and Telenor Norway have done an amazing job. Telenor Common Operation has established an efficient and competent team dedicated to Telenor Global Services, providing 24/7 service desk, 1st line (front office) and 2nd line (back office) services. The Telenor Common Operation team consists of 17 talented, experienced and customer centric colleagues. The team has completed a tough training program on TGS customers, services and platform. With this excellent team on board we will prove that Telenor Global Services made the best decision by choosing Telenor Common Operation as their partner on managed services”, says Csaba Kuti, Telenor Common Operation Project Manager.
The transition of managed services from Telenor Norway to Telenor Common Operations will take place during the period of May to September 2014.
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New contact points for all fault requests and planned work are;
- Fault requests; tgs.servicedesk@telenor.hu
- Planned work; tgs.plannedwork@telenor.hu.
Please note that there will be no change in the phone number. It will remain +47 815 00 166.
For more information on TGS Service Desk please click here