Service Desk

The primary focus of Telenor is to provide first class customer service. Our aim is to provide you with a customer experience that meets your expectations. Therefore we offer 24/7 handling of incidents, 24/7 handling of deliveries and an improved Service Level for our services.

Contact points for all fault requests and planned work are

Phone: +47 815 00 166

Telenor Service Desk is the single point of contact for

  • Customers and Suppliers (International Carriers and Mobile Operators)
  • SMS Peering Partners
  • LTE Peering Partners
  • POP Coloc Providers
  • Local Loop Vendors
  • Capacity Vendors
  • Field Service Providers

Telenor Service Desk is handling all incident complaints and issues related to Telenor’s worldwide services according to SLA’s

  • Global Voice
  • Global GSM Roaming Signaling
  • Global GRX (GPRS Roaming)
  • Global LTE Roaming Exchange
  • Global SMS
  • Global Capacity
  • Global Blackberry Connectivity
  • Global IPX
  • Global SIM Box Detection

Telenor Service Desk is also responsible for the quality control on Telenor Network including

  • Provisioning and testing of new customer interconnects on TDM and VoIP
  • Performing routing and international number plan changes
  • Monitoring alarms and events in Telenor’s international core networks
  • Pro-active fault handling through Problem Management
  • Change management and planned work notification
  • Traffic analysis, capacity observations, QoS statistics and network performance reports