From Local to Global Roaming in Telenor

With the goal to establish one global standardized operation for roaming, Telenor has now migrated all its affiliates to one common clearing house: Comfone. This is another important step in Telenor’s transformation and simplification journey.

Five years back, Telenor decided to centralize the roaming operations into a global setup to create one standardized solution. Comfone was chosen as the trusted partner for data and financial clearing as well as system support for wholesale roaming processes. Telenor has now one point of contact towards partners, which has sped up the settlement process and simplified collaboration with Telenor as a Group. Centralizing clearing house activities have been critical for working capital optimization.

Harald Krohg, CEO of Telenor Group’s Global Wholesale unit says: “Establishing trusted and long term partnerships are crucial in our ambition to drive industry simplification in the roaming area. In order to simplify the market, speed up settlement, gain more control on capital and phasing out manual processes, the migration to Comfone is one more step in the right direction for establishing global roaming processes.”

Olivier Boucaud, Executive Vice President of Sales at Comfone adds: “Establishing this strategic partnership with Telenor was a milestone in Comfone’s evolution as a full-service roaming provider. Telenor’s decision to entrust us with the consolidation and delivery of the Clearing functionalities to the entire group solidifies our position in the industry. As Telenor shapes and expands its own business, our close partnership helps Telenor realize its goals and drive the continued development of the Comfone service roadmap.”

“Telenor’s roaming journey does not end here. Global processes are the future for global services and Telenor continues to strengthen its global operation”, Krohg ends.

About Telenor

Telenor Group connects its 174 million customers to what matters most. Connecting the world has been Telenor’s domain for more than 160 years and we currently operate across Scandinavia and Asia. We are committed to responsible business conduct and driven by the ambition of empowering societies.

Global Wholesale is the international communication provider of Telenor Group, connecting countries and offering global reach with managed quality to customers worldwide. We deliver high quality interconnect solutions within Voice, Roaming, Messaging and Connectivity services; providing you with the world at hand wherever you are.

About Comfone

Since 1997, Swiss quality, precision and personalised service are three features on which Comfone has built the foundation for providing a complete portfolio of first class roaming, interworking and data management services.

With our Headquarters in Bern, Switzerland and regional offices covering Europe, Latin & North America and Asia Pacific, Comfone is ideally positioned to serve a global customer base currently consisting of 600+ customers in over 200 countries and territories.

The Comfone service offering, unique to the global roaming market, encompasses Data & Financial Clearing, IPX Services, Data Management Services and Roaming Management, all of which are accessible through the Key2roam Platform, a true one-stop roaming shop.

Press contact Telenor
Hanne Knudsen
Director, Telenor Group Communications
+47 90804015 |